We understand how frustrating it can be to have a question and be waiting for the answer. So we have put the most frequently asked questions and answers here based on the experience with our customers. We try our best to include common questions, but if you do not find your question here, please feel free to e-mail us or call us. We will get back with a reply to your e-mail within 1 business day.
Ordering & Shipping
Q. What are my shipping options?
A. We use USPS and UPS for shipping in USA; and FedEx for international shipping.
Q. When will my package arrive?
A. We will process and pass your order to a shipping carrier within one business day. Please refer to the table below for the estimated transportation time.
USPS Priority Mail Flat Rate
2-3 business days
1-5 business days
UPS 3-day select
1-3 business days
UPS Second Day Air
1-2 business days
UPS Next Day Air
Next business day
Q. Do I have to have my package insured?
A. All our packages are insured with the shipping carriers it is NOT optional.
Q. Is there a minimum order?
A. YES we have a minimum order of $50.00 for all shipments.
Q. Is it safe to enter my credit card information online?
A. YES. The credit card information is not saved on our web site. The information is sent through a secure encrypted gateway to a credit card authorization company.
Q. What if I don’t feel comfortable in entering my credit card information online?
A. You can email us your order and request a credit card authorization form. After receiving the form, fill it out, email or fax it back to us, and we will process your order.
Q. How long does it take to process the order?
A. All orders are processed within 1 business day, Monday through Friday. If your shipping address does not match with the billing address, the process could take 2-5 business days. For our customers security, we request an authorization from your credit card company to avoid frauds. You can expedite your order by calling your credit company, confirming the purchase, and asking them to give us an authorization number.
Q. What time do the shipping carriers pick up the boxes?
A. USPS goes out at 10:00 am on Monday through Saturday. UPS go out at 4:30 pm on Monday through Friday.
Q. How can I figure out the shipping cost?
A. We offer Flat Rates for our shipments USPS and UPS. For International We use Fed Ex International Flat Rate.
USPS we also have a flat rates
$0-50 is $6.95 flat rate
$51-$299 is $9.95 flat rate
$300 and over is Free Shipping USPS PRIORTY FLAT RATE in US
UPS we also have a flat rates as well
Ground is $11.95 flat rate
3 Day UPS is $15.95 flat rate
2 day UPS is $17.95 flat rate
Next Day Air Saver is $29.95
Fed Ex $69.95 Flat rate
Q. Do you give Volume Pricing?
A. Yes. We offer a more volume discount if you would like to purchase more than what is marked on our website, please contact our office during our normal business hours Monday-Friday 10am-6pm
Q. Do you have a catalog?
A. Yes we have an online catalog, but if you prefer, a hard copy can be shipped to you.
Q. If I am in Los Angeles, can I visit your location?
A. YES. We have a Show Room to the public for wholesale and retail customers where we offer the same discounted prices.
Q. What happens if you do not have an item in stock?
A. We make every effort to maintain our inventory available for customers. However, we may have fewer items in stock than what you would like to order. If this happens, we do not place out-of-stock items on back order. If we are out of stock of a certain item we will get in contact with you through via email or phone call to notify you, just in case you would like to replace the item with some other. If an item is not in stock, you could contact us for future availability.
Q. Is there a sales tax and how much is it?
A. Our business is based in Los Angeles, California. We charge the Los Angeles 9.0% sales tax on all orders shipped within California. There is no sales tax on orders shipped out of the state of California and on customers holding a California Resale License Certificate. However, California customers holding a Resale License must download and fill out the Resale License form and send it to us so we can confirm the License and activate your account. Please note that it may take up to 24 Hours to have your wholesale account activated so if you would like you can process your purchase and pay the sales tax, As soon as well confirm your account and activate it we will refund the tax amount charged to you.
Please download the Resale License Form and send it to us so we can activate your Wholesale account.
Q. Will I be charged sales tax if I have a resale number?
A. NO. All wholesale customers will not be charged sales tax. However, you have to contact us during our business hours so we can change your account from retail to wholesale. However if you are purchasing online please note that it may take up to 24 Hours to have your wholesale account activated so if you would like you can process your purchase and pay the sales tax, As soon as well confirm your account and activate it we will refund the tax amount charged to you.
Q. Do you do special orders and Is there a minimum amount?
A. Yes. We are able to accommodate most special orders to our customers’ satisfaction and there is always a minimum amount. Please call us or email us about the special order you would like to place. A sample maybe in needed for manufacturing.
Q. Do I need to set up an account in order to shop at kingsbeadsla.com?
A. Yes. Since we are a wholesale company, you have to register in order to see the prices and to shop.
Q. What should I do if I forgot my password?
A. Click on the forgot password link and a new password will be emailed to you.
Q. How can I set up an account?
A. Just click on register and fill in the required information. If you are a resale account, please download the resale license form and send it to us. The change of an account from retail to wholesale is done Monday through Friday during working hours, 10:00 am to 5:00 pm.
Q. Do I need to have a resale license to set up an account?
A. NO. Initially all customers are registered as retail customers, but you can change to be a wholesale customer if you have a resale license.
*** Please note that all prices on Kings Beads Website are subject to change without further notices. Due to the Silver & Gold Market Fluctuation.